The Business Case for Repair Models

1st July 2013

The repair of electrical and electronic products has the potential to extend the life of products and allow the use of materials more efficiently. These case studies detail the range of barriers to repair, including lack of easy access to repair services, and detail what your business can do to overcome these barriers and implement a repair model.

Overviews and case studies

Overviews and case studies

We have produced a series of repair model overviews to help your business broaden its service offering. This will help you to tap into new markets for repair with the potential to increase your income stream.

Chapters

Chapters

Chapter 1: Exchange repair - MP3 players

This business case is primarily aimed at businesses that already carry out repair of electronic products on behalf of customers and that are looking at ways of expanding their services.

Key Benefits of Repair Model in MP3 Players

  • Staff can be more easily trained to carry out complex repairs on a small set of products.
  • There is only a single transaction point with the consumer e.g. at the point of exchanging the broken item for a working one.
  • The amount of ‘down-time’ experienced by the customer is minimal.
  • Common spare parts can be purchased by the repair organisation in bulk shipments, thus helping to lower costs.
  • There is no need to log and track products through the repair service.

To study this product more in-depth, take a look at the overview using the links below:

Download the full overview >>

Chapter 2: Exchange repair - tablet computers

This business case is primarily aimed at businesses that already carry out repair of electronic products on behalf of customers and that are looking at ways of expanding their services.

Key Benefits of Repair Model in Tablet Computers

  • Staff can be more easily trained to carry out complex repairs on a small set of products.
  • There is only a single transaction point with the consumer e.g. at the point of exchanging the broken item for a working one.
  • The amount of ‘down-time’ experienced by the customer is minimal.
  • Common spare parts can be purchased by the repair organisation in bulk shipments, thus helping to lower costs.
  • There is no need to log and track products through the repair service.

To study this product more in-depth, take a look at the overview using the links below:

Download the full overview >>

Chapter 3: Fixed-price repair – power tools

This business case is primarily aimed at businesses that already carry out repair of electronic products on behalf of customers and that are looking at the best ways of offering their services.

Key Benefits of Fixed-price Repair in Power Tools

The cost of repair is significant for the consumer when weighing up whether to repair a product or not. The basis of this business model is to overcome the key barrier to commissioning a repair - price uncertainty – by offering a repair at a price which is fixed and independent of the nature of the fault. Consumer focus group research favours this repair model and so it should have the potential to help increase the uptake of repair for power tools.

To study this product more in-depth, take a look at the overview using the links below:

Download the full overview >>

Chapter 4: Fixed-price repair - televisions

This business case is primarily aimed at repair organisations looking to offer repair of televisions as a service. This may include, but is not limited to, retailers of televisions and independent repair organisations.

Key Benefits of Repair Model in Televisions

The basis of this business model is that consumers are offered “repair at a fixed price” which is independent of the nature of the fault. This overcomes a key barrier of price uncertainty to commissioning a repair.

To study this product more in-depth, take a look at the overview using the links below:

Download the full overview >>

Chapter 5: Repair by re-use organisations - computers

This business case is aimed at organisations that currently take unwanted and donated electrical items and prepare them for re-use. Were these organisations to also offer repair as a service they would have very low barriers to entry and could experience significant benefits.

Key Benefits of Repair by Re-use Organisations - Computers

  • It is a new source of revenue
  • Repeat business is more likely
  • The operation is less reliant on finding a source of computers for re-sale
  • Staff get a greater variety of experience, which may lead to increased opportunities for skilled employment.

To study this product more in-depth, take a look at the overview using the links below:

Download the full overview >>

Chapter 6: Repair by re-use organisations – white goods

This business case is aimed at organisations that currently prepare white goods for re-sale. However, it may be relevant to any organisation wanting to offer a repair service for white goods.

Key Benefits of Repair by Re-use Organisations in White Goods

Staff can be more easily trained to carry out complex repairs on a small set of products.

  • An additional source of revenue
  • Increased likelihood of repeat business
  • A decreased reliance on sourcing products for re-use.
  • Each year around half a million washing machines are discarded which are in need of repair. A conservative estimate is that around 25%, or 125,000, of these washing machines could be repaired instead of thrown away.

To study this product more in-depth, take a look at the overview using the links below:

Download the full overview >>

Where next?

Want to know more about resource efficient business models in sustainable electricals? Take a look at our reports, guides, tools and case studies for further information:

Reports >>
Guides >>
Tools >>
Case studies >>