Project: Cost and Resource Impacts of Electrical Product Returns

Product returns, particularly ‘no fault returns’ (products returned without any fault or problems identified), are costing the UK economy an estimated £400m a year.

In order to reduce these losses WRAP is working with organisations to increase the value recovered from these products. 

What can my organisation do?

By mapping, quantifying and reducing the cost and resource impacts of electrical product returns, WRAP can work with businesses to reduce returns and increase the re-use of returned products and, in turn, increase value recovered from these products.

Current information

We are working with esap signatories to map the causes of product returns and the impacts for electrical brands and retailers. The full report will be available in Spring 2016.

However, if you would like to find out more on minimising product returns, please find our interim PDF slide deck summarising estimated damage and returns: 

Estimated Damage and Returns – Interim Report >>

Further information

This project will complete in Spring 2016.  If you would like information on this work as it progresses, please contact the Sustainable Electricals team via

Where next?

Want to know more about minimising product returns sustainable electricals? Take a look at our reports, guides, tools and case studies for further information:

Reports >>
Guides >>
Tools >>
Case studies >>