Monitoring and Evaluation Guidance
Chapter 2 - Monitoring awareness, claimed behaviour and satisfaction
Summary
If you want to know what your residents think, how they claim to behave and how they feel about your services, 
this chapter is for you.
This is the main place for guidance on running surveys and focus groups.
This chapter will help you:
- Set specific research questions
- Decide the best approach - based on your objectives and research questions
- Choose between different types of survey
Surveys
This chapter helps you to decide whether to commission someone to do the research for you, and how to select them. And, if you want to do it yourself, it gives you a step-by-step guide to:
- Focus groups
- Face-to-face surveys
- Telephone surveys
- Self-completion surveys - such as postal surveys
- Including questions in a panel survey - such as a Citizens’ Panel
- Using the internet to host your survey
This chapter also explains:
- How sampling works
- How to design an effective questionnaire
- How to go about analysing your results
- The best approaches to writing up your findings
Download Chapter 2: Monitoring Awareness, Claimed Behaviour and Satisfaction 985 kb
See Also
Annex 1: Library of Survey Questions 5760 kb Annex 2: An Introduction to Using Census Data to Profile Your Area 300 kb Annex 3: Templates for Commissioning Monitoring Contractors 780 kbSubjects in this guide
- Introduction
- Chapter 2 - Monitoring awareness, claimed behaviour and satisfaction
- Chapter 3 - Monitoring scheme usage and participation
- Chapter 4 - Monitoring quantities diverted
- Chapter 5 - Monitoring capture rates
- Chapter 6 - Monitoring contamination levels
- Chapter 7 - Monitoring waste reduction initiatives
- Chapter 8 - Monitoring communication campaigns
