Scoping your service

This chapter will help you to determine what the scope of your service will be. By the end of this chapter you will understand:

  • What the benefits are of setting up a working group for your service development;
  • The scale of the UK waste market, the composition of waste arisings, how much is being recycled and what services are currently provided by local authorities;
  • How to find out about and understand your customers’ needs;
  • What the opportunities and demands are for (new) services;
  • The types of materials available for collection and the sectors they arise in; and
  • The scope (size) of your service and the materials it will collect. 

Download the chapter on scoping your service