New guide will help improve HWRC performance

8th November 2012

Opportunities to improve performance in the management of Household Waste & Recycling Centres (HWRCs) have been highlighted in new guidance published today by WRAP. The guidance is aimed at all those involved in the management of HWRCs, including local authority officers, waste management companies and third sector re-use partners.


Developed in conjunction with local authority representatives, the guide provides advice and supporting evidence on efficient and cost-effective HWRC management. It builds on and updates existing sources of information on HWRC services.

Linda Crichton, Head of Collections and Quality at WRAP, says: “HWRCs have an important role for the public, who expect to be able to recycle a wide range of materials at a clean and modern site, during hours convenient for them. In response, the increasing efforts of local authorities and contractors to improve HWRC services has helped drive significant improvements in HWRC recycling performance in recent years.

“However, while local authority budgets continue to be squeezed, HWRC services are naturally an area where councils are looking to be more cost-effective. Our new guidance draws on real-life examples of good practice in HWRC management, and provides advice on how to improve performance and cut costs.”  

The South London Waste Partnership is a good example of where local authorities have refined their HWRC services in order to boost efficiency and cost-effectiveness. The partnership, which comprises of four London boroughs, put its network of HWRCs out to tender in 2008. Through improvements to infrastructure and operations, the introduction of material diversion targets and enhanced contract management, the partnership has saved £876,000 in landfill tax costs. The full case study can be found in section 11 of the guidance.

The guidance can be downloaded here

WRAP’s vision is a world without waste, where resources are used sustainably. It works in partnership to help businesses, individuals and communities improve resource efficiency.
Established as a not-for-profit company in 2000, WRAP is backed by government funding from England, Northern Ireland, Scotland, and Wales.

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