Monitoring and evaluation guidance - Chapter 5: monitoring scheme usage, participation and uptake

Summary

One of the most important measures of how well your services or schemes are performing is the extent to which they are being used. This is particularly important for kerbside services for reasons of cost efficiency and round planning, but also applies to bring schemes, civic amenity sites and other council initiatives such as reusable nappy schemes. This chapter explains how usage monitoring and participation monitoring should be done.