Monitoring and evaluation guidance - Chapter 4: monitoring awareness, claimed behaviour and satisfaction

Summary

This chapter is about monitoring awareness, claimed behaviour and satisfaction. It looks at the different methods you can use to ask your residents about what they think, what they understand, how they claim to behave and how they feel. This information can help you:

  • design and improve your service or schemes; and
  • develop effective communications campaigns that address the real issues faced by householders.

You may want to assess performance or the impact of change through these approaches.