Monitoring and evaluation guidance - Chapter 2: planning monitoring and evaluating the results

Summary

One of the main reasons you will undertake monitoring and evaluation is to understand how a service, scheme or communications campaign is performing so that you can identify opportunities for improvement. This applies to both the waste management services you deliver and the communications you undertake to promote them.

This chapter outlines the process that you should be going through when planning to monitor. It describes how to set aims and objectives (both for the activity you want to measure as well as the monitoring you need to do), it gives examples of associated key performance indicators (KPIs) with which to measure activity performance, and it explores how you might use the results of evaluation to improve your service or campaign.