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This guidance was produced as part of the Household Waste Collection Commitment to support signatories in delivering better recycling services for residents.
Key points
- Based on the findings of comprehensive market research from autumn of 2008
- Themes were developed with local authority involvement into a number of principles that define a good collection service
Overview
The Waste Collection Commitment aims to clearly set out, through a number of general principles, the standard of service that every household in England should expect from their waste collection services and provide councils with advice on how to improve their services. It is hoped that this clearer understanding will help to deliver improved customer satisfaction and increase participation in recycling schemes.
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DownloadWRAP-Waste-Collection-Commitment-Report - Revised-20.3.12_0.pdf
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